For SaaS founders and product teams
What if those questions answered themselves?
You know the ones.
"How do I reset my password?" "Where do I find my invoice?" "How does the integration work?"
Your team types the same answer. Again. Pastes the same link. Again. Writes a slightly different version of the same walkthrough — for the fourth time this week.
Meanwhile, your knowledge base sits there like a graveyard. Customers don't search it. They just open a ticket.
The problem isn't that your customers are lazy. It's that nobody taught them how to use your product properly. They got a welcome email, maybe a quick-start guide, and then... nothing. So they ask.
A trained customer is 87% more likely to solve issues on their own. 68% more likely to actually use your product regularly. 56% more likely to explore features they're already paying for.
Every support ticket that didn't need to exist costs you $5-15 in support time. Multiply that by hundreds of tickets per month. That's a full-time salary spent answering questions you've already answered.
Enterprise companies solve this with Skilljar ($1,000+/month) or Docebo ($1,500+/month). Platforms built for 50,000-seat deployments with SCORM compliance and single sign-on and a 3-month implementation timeline.
You don't need any of that. You need your top 10 questions turned into short training videos that customers actually watch.
A step-by-step system for turning your most common support questions into a self-serve customer course — in one weekend.
Not a 47-module masterclass on customer education strategy. Not a certification program. One clear system, one weekend, one result: fewer tickets on Monday morning.
What's inside:
The Support Ticket Audit — A method for identifying your top 10 ticket-generating questions. Not what you think they are — what the data actually says. Takes 30 minutes with your helpdesk.
The 5-Minute Video Script Template — Each FAQ becomes a short, clear training video. The template handles structure so you just fill in your specifics. Record with Loom or your phone — no production needed.
The Course Structure Blueprint — How to organize 10 FAQ videos into a course that customers will actually complete. Module order matters more than you think.
The "New Customer" Automation — How to automatically enroll every new customer in your training course so they learn before they need to ask. One email. One link. Done.
The Measurement Framework — How to track whether it's actually working. Which tickets dropped? By how much? Simple metrics, no BI tools needed.
The whole thing is designed to be finished in a weekend. Friday evening: audit your tickets. Saturday morning: record your videos. Saturday afternoon: build the course. Sunday: set up the automation. Monday morning: fewer tickets.
Because we sell the platform these courses run on. When you build your customer training course this weekend, you'll need somewhere to host it. We'd love it if that's Omumu — but this kit works regardless of what platform you choose.
$27 is less than what one unnecessary support ticket costs your team. If this system eliminates even a single ticket per week, you've made your money back before lunch on Monday.
Where should we send your access?
SaaS founders and product teams with 50-5,000 customers who are tired of the same questions showing up in their helpdesk every day. You've thought about building customer training before — this gives you the system to actually do it.
Not for enterprise teams with dedicated L&D departments. Not for companies that need SCORM compliance or LMS integrations. For small teams that want fewer tickets and happier customers — without a 6-figure platform budget.
Do I need to be technical?
No. If you can record a Loom video and write an email, you can do this.
What platform do I need?
Any course platform works. The kit is platform-agnostic. We obviously recommend Omumu — but the system works with Teachable, Thinkific, or even a simple video hosting setup.
How long will this take?
One weekend if you focus. The audit takes 30 minutes. Each video takes 15-20 minutes to script and record. Course setup takes an hour. Total: about 6-8 hours spread across a weekend.
Will this actually reduce my support tickets?
Trained customers are 87% more likely to solve issues independently. That stat comes from real customer education data across SaaS companies. The question isn't whether training reduces tickets — it's whether you'll build the training.
What if I only have 5 common questions, not 10?
Even better. Smaller scope = faster to finish. The audit will likely uncover a few you didn't know about.
Where should we send your access?
Built by Omumu — the simple course platform for businesses that teach their customers.